All complaints must be addressed to the following people in the order indicated below:
1) The school principal or centre director when a complaint concerns a decision made by the staff of a school or centre
The director of the department from which the decision initially originated;
2) The director of School Affairs and School Organization (click here to access our online complaint form);
3) The director general or the assistant director general.
If, after following these steps, the complainant is dissatisfied with the manner in which their complaint was handled or with its outcome, they must address a complaint to the secretary general, Me Anna Sollazzo, via this email address: firstname.lastname@example.org. If the complaint concerns an individual decision concerning a student (for example, a disagreement with regard to their placement), the complainant must use this form.
Upon reception of the complaint sent by email, the secretary general will determine the admissibility of the complaint by first ensuring that the proper steps were followed. Once this is done, the complainant has two means of recourse, depending on the nature of the complaint. The secretary general will explain to the complainant the steps of each: